Spotting Invoice Issues: Things We Handle For Your Home

Part of having a GEMS membership is knowing there’s a team watching for anything that looks funny. When you live a busy life (as many of our Owners do), your time is valuable. We understand that, and we want to help our Owners take back their precious time.

Helping Our Estate Management Owners

One of our Owners had an invoice that charged double for a HVAC coolant replacement. Most of our Owner’s billing is the same every month, and unless there was a malfunction with the AC itself, the billing should have stayed the same.  

This particular invoice came in at nearly $600, which immediately raised a red flag. It is not just about completing the task at hand—we are here to protect your investment and save you money wherever we can. Catching issues like this early helps prevent unnecessary charges from slipping through the cracks. 

When we saw the bill come in, we noticed it and took action immediately. We notified our Owners that we would have a technician come and check the levels to determine whether this was an overcharge or not.  

Why Having a Membership Matters

When you have been in the business as long as Mike, the level of expertise that comes with it is the ability to spot these problems before they add up. We think ahead so you do not have to worry about being on the phone with “Joe Blow” disputing costs. Plus, our Owners may not have even noticed this invoice change, but we did, and that’s the point! 

We spot issues so you don’t have to. You can continue handling your day-to-day, and we take care of everything that is happening with your home, including invoices. 

Your time is precious, let us help you reclaim your treasured time by giving us a call: